Politique de remboursement

At Celuci, we want you to be completely satisfied with your purchase. If something isn’t right, you may request a return or exchange under the conditions below. Please read carefully to ensure a smooth experience.

Eligibility

• Returns and exchanges must be requested within 14 days of receiving your order.
• Items must be unused, unwashed, unaltered, undamaged, and returned in their original packaging with tags attached.
• Non-returnable items include:
  • Items marked as Final Sale or Flash Sale
  • Gift cards or store credits
  • Surprise boxes
  • Lingerie, sleepwear, tights, bikinis, bodysuits, nipple covers
  • Accessories (except scarves)
• Items purchased with store credits from previous returns are non-refundable.
  
  

Return Process

1. Request approval -  Email us at support@celuci.com within 14 days of delivery. Subject line: “Return Request: #XXXXXX (Your Order Number)”
2. Receive instructions - Our team will reply with the correct return address and instructions.
   • The company address on our website or shipping label is not the return address.
3. Ship your return - Items must be shipped within 7 days of receiving approval.
   • Customers are responsible for all return shipping costs.
   • Use a trackable courier and keep your proof of postage.
4. Inspection - Once received, your return will be inspected. Non-eligible returns may be declined.
5. Refund issued - Approved refunds are processed within 5 business days and confirmed via email.
   
   

Exchanges

Exchanges follow the same steps as returns, with the following differences:

• Requests must be made within 14 days of delivery.
• Use the subject line: “Exchange Request: #XXXXXX (Your Order Number)” and include the item, size/color you’d like, and the reason.
• The original item must be returned and inspected before your replacement is shipped.
• Limit: one free exchange per order. Further requests will be processed as returns.
• Customers cover the return shipping cost, while Celuci covers the cost of sending the replacement.

Processing time: Replacement orders are shipped within 3–5 business days after the returned item has been inspected. A confirmation email with tracking details will be sent once your replacement is on its way.

Refunds

• Refunds are always issued to the original payment method used at checkout.
• Processing time: within 5 business days after we receive and approve your return.
• Bank/Card delays: Please allow extra time depending on your payment provider.

Payment Method	Estimated Refund Timeline
Amex	up to 15 business days
Apple Pay	2 business days
Google Pay	1–3 business days
Mastercard	3–7 business days
Visa	3–7 business days
PayPal	5 business days
Discover	3–10 business days
Klarna / Afterpay	5–10 business days

Non-refundable costs:

• Original shipping fees
• €3.99 / $3.99 restocking fee (applies per returned order, excluding defective items and exchanges)
  
  

Defective or Damaged Items

• If your order arrives defective or damaged, contact us within 24 hours of delivery at support@celuci.com, including photos of the item and packaging.
• We will ship a free replacement immediately.
• Refunds are not issued for defective items — only replacements.
  
  

Additional Notes

• Quality issues do not include: loose threads, minor fabric variations, or slight color differences due to display settings.
• Returns for change of mind, color/style preference, or sizing are not considered defects.
• Damages from misuse, washing, alterations, or improper care are not eligible.
• Please check our size chart before ordering to avoid sizing-related returns.
  
  

Contact

If you need to arrange a return or exchange, email us at support@celuci.com and we’ll provide the correct instructions for the fastest and smoothest process.