Politique d’expédition
At Celuci, we proudly ship to most countries around the world, with a primary focus on providing fast and reliable delivery across Europe. Our priority is to ensure your order arrives safely and in a timely manner, wherever you are.
Order Processing
All orders are processed within 1–3 business days after payment confirmation. During peak seasons (sales events, holidays), processing may take up to 4 business days. You will receive a shipping confirmation email with a tracking link once your order is on its way.
Estimated Delivery Times
Delivery times vary by region (excluding processing time):
- Europe: 5–9 business days
- United States & Canada: 5–9 business days
- United Kingdom: 5–8 business days
- Australia & New Zealand: 7–10 business days
- Rest of the world: 8–14 business days
Tracking updates may take 2–4 business days after shipment to appear.
Shipping Costs
- Free standard shipping on orders above €30 / $30 / £30.
- Flat fee of €3.99 / $3.99 / £3.99 for orders below this amount.
Duties & Taxes
- EU, UK, US & Australia orders: All duties and taxes are included.
- Other countries: Local customs duties or taxes may apply and are the customer’s responsibility.
- If a parcel is returned due to unpaid customs duties, the customer is responsible for all return and reshipping costs.
Order Changes & Cancellation
Orders cannot be cancelled after checkout, as they are immediately registered in our system and forwarded to our dispatch team for processing.
- You have a 12-hour window to make address changes after your order has been placed.
- After this period, or once the order has entered processing, no modifications are possible.
Global Warehouses
We work with a network of trusted warehouses located across Europe, the United States, and select international locations. Your order will be shipped from the location best suited for fastest delivery. In some cases, this may result in split shipments, and you will receive separate tracking numbers if applicable.
Delivery Delays
While we strive to meet estimated delivery times, delays may occur due to:
- Customs clearance procedures
- High parcel volumes during peak periods
- Remote delivery locations
- Weather conditions, strikes, or courier issues
Celuci is not responsible for such delays.
Incorrect or Incomplete Address
Please ensure your shipping details are complete and correct at checkout. Celuci is not liable for delays or lost parcels caused by incorrect or incomplete address information. Additional costs for reshipment due to an incorrect address will be charged to the customer.
Undeliverable Packages
If a package cannot be delivered (e.g., incorrect address, unclaimed package, or refused delivery), a €7 / $7 / £7 reshipping fee will apply. The order will only be resent once it has been returned and is available again in our warehouse.
Non-Refundable Shipping Fees
Shipping fees are non-refundable. In case of a refund, only the product value will be reimbursed.
Lost or Damaged Parcels
- Lost parcels: Please contact us within 7 days after the estimated delivery window has passed.
- Damaged parcels: Notify us within 24 hours of receipt, including photos of the item and packaging. We will arrange a free replacement.
Customer Support Requirements
To help us assist you quickly, please include your order number and the email address used at checkout in all inquiries.
Important Notes
- We do ship to P.O. Boxes, APO, FPO, and DPO addresses. However, please note that delivery times to these locations cannot be guaranteed and may take longer than our standard estimates.
- All delivery times are estimates and not guaranteed.
- Celuci reserves the right to update or amend this policy at any time.
For any shipping-related questions, please contact us at support@celuci.com – we’re always happy to help.