Returns & Refunds

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition in which you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
Items returned must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed or altered in any way.
We will not issue a return or a refund if you will not provide us with proof such as videos/photos that the item is broken or damaged.
We do not accept packages returned using C.O.D. service. The return shipping cost is to be born by the client. Return shipping charges are non-refundable.
We do not accept returned items that are for sale. ALL SALES ARE FINAL.

Final Sale & Discounted Items

All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.
If the product has been purchased with discounts, the item(s) are not eligible for returns or refunds as they are for clearance.
Only original priced items will be refunded, unfortunately items on sale will not be refunded.
Please note that if the product has been purchased with an additional discount (on top of the already discounted price), this already voids the warranty stated above, as it is classified as an clearance item beforehand. Hence, no refunds and returns will be accepted in this case.

Returns

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a photo, and we'll give you your money back in full (with conditions).

The product & packaging must be in new condition. If a product is missing, box is damaged or not in restockable condition we cannot provide a refund. Unfortunetely we cannot process exchanges. Refunds can only be issued to the method that was used to pay for the order.

All you have to do is arrange for the products to be shipped back (at your cost) and you'll receive your refund. We do not cover or refund shipping costs.

Once inspected, a full refund of the product/s will be returned to your account within 14 days.

To initiate a return, simply email us at support@celuci.com with the details below:

Name:

Address:

Email address:

Order Number/Proof of Purchase:

Reason for return:

If you have purchased a Celuci product from a retailer you will need to contact the retailer directly for their returns policy.

Wrong Order Deliverd

If your item is incorrect it must be reported to us within 24 hours of receipt of delivery via email (support@celuci.com) - please note that if it is not reported within the specified time period you will not receive a refund.

Once an incorrect item has been processed through our facility we will refund up to $7.00 for shipping costs.

Merchandise can be returned to our distribution centre. All packages must have a tracking number as lost packages without tracking information will not receive a refund.

Original shipping fees are not refundable and return shipping costs are the customers responsibility.

Refunds will be issued within 7-10 business days of receipt of delivery of your package. Please account for institutional processing times.

If unauthorized items are returned and received by our facility a 50% handling fee will be charged.

Damages and issues

Please inspect your order as soon as you receive it and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can assess the problem and correct it.

Return items must be unworn/unwashed, free of any stains (including makeup), free of pet hair and free of any distinct smells/odors (including perfume or deodorant) with all product tags attached.

If your item is defective it must be reported to us within 24 hours of receipt of delivery via email (support@celuci.com).

Please note that if a defect is not reported within the specified time period you will not receive a refund.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds

We will notify you as soon as we have received and inspected your return and let you know whether or not the refund has been approved. If the refund is approved, you will automatically be refunded according to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and ship the refund. The product must be returned in its original packaging and cannot have been used beforehand.

If a refund request is made without willing to return the product, then we don’t do the refund
If the product returned is not received by us in our warehouse and the order is being sent back to the sender then we refund while deducting $25 (per item).
If you have not received the order but we see that in our tracking system the order has been delivered and you want a refund then we deduct $25 per item for the shipping cost and packaging and logistic services.
After a return has been made and a refund is processed, an amount of $25 will be deducted from the refund amount as a restocking and packaging price

Refused & Undeliverable Packages

Orders that are refused by the customer upon delivery and orders that were rendered "undeliverable" by the courier will be subject to a $7.00 handling fee

You can always contact us for any return question at support@celuci.com.